# AI chatbot development > An AI chatbot is software that answers visitor questions on your website or WhatsApp line in natural language, based on your own content, product data and FAQs. Corrplus builds chatbots that hand the conversation to your team, with a summary, whenever they cannot answer, and that tell users up front they are talking to an AI and how their data is handled. URL: https://corrplus.net/services/ai-chatbot-development/ Updated: 2026-10-22 Corrplus Team ## Who it is for - E-commerce and service businesses whose visitors keep asking about shipping, returns, sizes, prices and bookings on the website and WhatsApp - Brands running WooCommerce or a Turkish e-commerce platform such as Ticimax, ikas or IdeaSoft that cannot answer outside office hours - Hotels, clinics and schools where bookings and enquiries arrive on WhatsApp - Teams that want to replace an old button-based bot with one that understands free-text questions ## When it is not a fit - Support teams managing tickets across many channels and needing triage and agent assist. That is AI customer service. - Sites that get very few questions. A well-written FAQ page is cheaper. ## What you get - **Knowledge base**: Content compiled from your pages, FAQs, product catalogue and policies that the chatbot answers from; it refreshes as you update it. - **Website chat widget**: A chat interface that matches your brand and works well on mobile; installed as a plugin on WordPress sites. - **WhatsApp Business line**: A setup on the WhatsApp Business Platform (Cloud API) that follows Meta's template-message and 24-hour rules. - **Handover to people**: When the chatbot cannot answer or the customer asks, the conversation passes to your team with a summary. - **Conversation reports**: Most-asked, unanswered and handed-over questions, so you can see where content is missing. ## How we work - **Discover**: We review recent questions channel by channel and separate the topics the chatbot will answer from those it must never touch. - **Design**: We write down sources, tone, handover rules, the privacy notice under GDPR or Türkiye's data protection law (KVKK), and the WhatsApp number setup. - **Build**: We first release a test version to your internal team, try it with real questions, then go live on the site and WhatsApp. - **Run**: We track unanswered questions, update the knowledge base and add new topics. ## Tools we use WhatsApp Business Platform (Cloud API), Promptor (WordPress), WordPress and WooCommerce, OpenAI, Anthropic Claude and Google Gemini models, pgvector or Qdrant, n8n, Supabase **Timing:** A website chatbot usually takes 2–4 weeks; a WhatsApp line takes a little longer because of Meta's verification **Pricing:** Fixed-scope project quoted after the discovery call; model usage and WhatsApp messaging fees billed to your own accounts; optional monthly operation. ## Which questions can a chatbot take on? Many of the questions that reach an online store or a WhatsApp line repeat: when will it arrive, how do I return it, is this in my size, can I book for Saturday. The answers already exist on your site, in your policies or in your catalogue. An AI chatbot reads that content and answers in the visitor's own words, without waiting for office hours. If the answer is not in your content, the chatbot does not invent one. It takes the visitor's name and request and passes them to your team with a summary of the conversation. ## Website or WhatsApp? In Türkiye and across much of Europe, many customers prefer to message a business on WhatsApp. The two channels have different rules and costs. | Aspect | Website chatbot | WhatsApp chatbot | |---|---|---| | Who writes | Visitors browsing, many not yet customers | Mostly existing or warm customers | | Setup | Code snippet or plugin | Meta business verification and WhatsApp Business Platform | | Messaging rules | Your own | Only approved templates once 24 hours pass after the customer's last message | | Cost items | Model usage | Model usage plus Meta's messaging fees | | Handover | Live chat or form | Your team's inbox on the same number | Both channels use the same knowledge base, so an update in one place applies to both. ## How is it different from AI customer service or a sales assistant? This service is about getting one or two channels to answer well. It is usually owned by marketing or e-commerce. [AI customer service](/services/ai-customer-service/) covers the support operation behind all channels: triaging tickets, drafting replies for agents and connecting to your helpdesk. An [AI sales assistant](/services/ai-sales-assistant/) ties the conversation to lead qualification, quote preparation and your CRM. If you have a multi-channel support load, start with customer service; if your goal is sales conversations, start with the sales assistant. ## The method in our own product Promptor is the AI chat and sales assistant for WordPress that Corrplus built and published on wordpress.org. It answers with awareness of the site's content, integrates with WooCommerce and shows usage insights in its dashboard. The chatbots we build for clients follow the same rule: answers come from your content, and nothing without a known source is stated as fact. In the first call we look at the questions you received recently and separate the ones a chatbot can take on. For a broader roadmap, we start with the [AI discovery sprint](/ai-discovery-sprint/). ## Frequently asked questions ### What if the chatbot gives a wrong answer? We set it to answer only from your content. It never guesses prices, stock or order status; it reads them from your system, or says it does not know and hands over to your team. We review conversation logs regularly to find and fix wrong answers. ### What do we need for a WhatsApp chatbot? A Meta Business account, business verification and a number connected to the WhatsApp Business Platform. A number you already use in the WhatsApp Business app can be migrated, but decide that early. We handle setup and Meta's approval steps with you. ### Do we have to tell users they are talking to an AI? Yes, and it is good practice anyway. The EU AI Act requires people to be informed when they interact with an AI system, and GDPR and KVKK require a privacy notice. We add both at the start of the conversation and agree the wording with your legal counsel. ### How is it added to our website? On most sites a short code snippet is enough. On WordPress we install it as a plugin; our own product, Promptor, was built for exactly this. On hosted e-commerce platforms we use whatever script area the platform allows. ### How does an AI chatbot differ from a rule-based one? A rule-based bot works with buttons and pre-written replies and gets stuck on unexpected questions. An AI chatbot understands free text and answers from your content. We often combine them: critical flows such as starting a return stay rule-based. ### Can it give live information like order status? Yes, if your store or shipping system has an API. The chatbot verifies the customer with an order number and phone number, then reads the status. Without an API, it hands the request to your team.